Refund and Return Policy for Bunnyhopnapo

Effective Date: November 29, 2024

At Bunnyhopnapo, we are committed to providing our customers with high-quality luxury footwear. We understand that sometimes, an item may not meet your expectations or fit properly, and we want to ensure you are completely satisfied with your purchase. Below are the terms and conditions of our Refund and Return Policy to help guide you through the process.

Bunnyhopnapo Contact Information:

1. Return Eligibility

We want you to be fully satisfied with your purchase from Bunnyhopnapo. If for any reason you are not happy with your item, we accept returns under the following conditions:

  • Time Frame: Returns must be initiated within 30 days from the date of delivery.
  • Condition of the Item: Items must be returned unused, unworn, and in their original condition. This includes all original packaging, tags, and any accessories that came with the product.
  • Non-Returnable Items: Some items may be excluded from our return policy for hygiene or safety reasons (e.g., custom-made items or special sale items). These will be clearly marked as non-returnable at the time of purchase.

2. How to Initiate a Return

If you would like to return an item, please follow these steps:

  1. Contact Us: Email our customer service team at info@bunnyhopnapo.com to request a return authorization. Please include your order number, the reason for return, and any photos if applicable.
  2. Return Authorization: Our team will provide you with a return authorization and detailed instructions on how to return the item. Please ensure you follow these instructions carefully to ensure your return is processed without delay.
  3. Return Shipping: You will be responsible for the cost of return shipping unless the item was defective or incorrect. For domestic returns within the U.S., we offer a free return shipping label upon approval. For international returns, the customer will be responsible for shipping fees.

Please note that we cannot accept returns without prior authorization.

3. Refund Process

Once we receive and inspect the returned item, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.

  • Refunds will include the cost of the item(s) and any applicable taxes, but shipping fees are non-refundable unless the return is due to a mistake made by Bunnyhopnapo (e.g., defective or wrong item shipped).
  • Partial Refunds: If the item is returned in a used or damaged condition, we reserve the right to issue a partial refund based on the condition of the returned product.

4. Exchanges

If you need to exchange your item for a different size, color, or style, we recommend processing a return for the original item and placing a new order. Unfortunately, we do not offer direct exchanges.

However, if you prefer an exchange, please contact our customer service team at info@bunnyhopnapo.com, and we will assist you in arranging the return and ensuring that the new item is sent out promptly.

5. Defective or Incorrect Items

If you receive an item that is defective or does not match the item you ordered, please contact us immediately at info@bunnyhopnapo.com. We will provide you with instructions for returning the defective or incorrect item at no cost to you.

Once the returned item is received, we will send a replacement or issue a full refund based on your preference.

6. Sale and Promotional Items

Items purchased on sale, clearance, or during promotional events may be subject to special return conditions. These items will be clearly marked as final sale on the product page. Please review the product description carefully before purchasing. Final sale items are not eligible for return or refund unless they are defective.

7. International Returns

For international orders, the process for returning items is similar, but please be aware of the following:

  • Return Shipping Costs: International customers are responsible for the return shipping costs.
  • Customs Duties and Taxes: If you are returning an international order, you may be subject to customs duties, taxes, or other import fees. These charges are your responsibility and will not be reimbursed by Bunnyhopnapo.

8. Return Exceptions

We may refuse returns that do not meet our return criteria, including but not limited to:

  • Products that have been used or damaged by the customer.
  • Items that are returned after the 30-day return window has passed.
  • Items that are missing original packaging, tags, or accessories.

9. How to Contact Us

If you have any questions regarding our return and refund policy, or if you need assistance with a return, please do not hesitate to contact our customer service team:

10. Changes to this Policy

Bunnyhopnapo reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the page. Please review this policy regularly to stay informed about our return procedures.

Thank you for shopping with Bunnyhopnapo! We are committed to ensuring that you are satisfied with your purchase. If you have any questions or concerns, please feel free to reach out to our customer support team.